Ephrem A.

Ephrem A. is an experienced Solutions Architect at TTEC, focusing on optimizing costs and implementing security best practices within AWS infrastructure since 2020. Prior to this role, Ephrem worked as a Network Operations Center Technician at Cardinal Health from 2016 to 2020, collaborating with the IT team on network infrastructure and providing end-user support. Ephrem also held a similar position at CenturyLink from 2014 to 2016, where responsibilities included monitoring network performance and coordinating disaster response plans. Education includes a Bachelor of Science in Plant Sciences from Debub University and various IT certifications from Centriq's IT Career Program and Sanxpros, specializing in CompTIA, Microsoft, Cisco, and cloud solutions.