Homer Candelaria is the Executive Director of Operational Excellence and Innovation at TTEC, where they lead a global team of over 300 Workforce Management experts. With 20 years of experience in the Business Process Outsourcing (BPO) sector, including 15 years focused on Workforce Management across multiple industries, Homer ensures effective staffing decisions that drive profitability for numerous clients. Previously, they held various roles at Sitel Philippines, culminating as Site Workforce Manager. Homer earned a Bachelor of Science in Computer Science from Polytechnic University of the Philippines in 2004.
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