Jay Parikh is a seasoned professional in workforce management and quality assurance with extensive experience in senior leadership roles. Currently serving as the Senior Vice President of Workforce & Quality at TTEC, Jay Parikh also contributes to the Global WFM Chartered Body (GWFM) for the US and Canada as a member of the Board of Advisors. Prior experience includes the role of Senior Vice President of Workforce Management at ResultsCX, Vice President of Global Workforce Management at Sutherland, and Vice President of Global Support at Qualfon.
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