Jayaraj Mudaliar has over 18 years of experience in operations and service delivery within the eCommerce sector, currently serving as Manager of Service Delivery for Client Operations at TTEC since November 2017. In this role, Jayaraj oversees processes related to web, voice, back office, and research across markets in the USA, UK, and AUS, focusing on industries such as travel, pharmaceuticals, and job portals, while offering services in customer service, content moderation, and fraud investigation. Prior to TTEC, Jayaraj held various positions at Motif, Inc. from November 2004 to November 2017, including Assistant Manager, Operations, and Team Leader, Operations. Educational qualifications include a Master of Business Administration in Finance from Indira Gandhi National Open University and a Bachelor of Science in Chemistry, Physics, and Maths from Gujarat University.
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