John MacIntosh is the Executive Director of Workforce Management at TTEC, where they manage strategic initiatives to drive process and business improvements for over 20 clients. With more than 24 years in the BPO and contact center industry, John has specialized in workforce management functions, including forecasting, staffing, and scheduling. Previously, John served as VP of Workforce Management at ResultsCX and held leadership positions at Sutherland Global Services and Convergys. With extensive experience managing complex projects across various global regions, John is well-versed in driving organizational success through effective account and resource management. John is currently pursuing education at Cape Breton Business College.
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