Jonathan Russell is an experienced Global Account Director and currently serves as Vice President of Client Success for EMEA at TTEC. They have a strong background in the outsourcing and offshoring industry, with expertise in Service-Level Agreements, Workforce Management, and Business Process Outsourcing. Previously, they held various leadership positions at Sitel, including Site Director and Regional Director, and managed customer experience for Samsung Electronics in the UK. Jonathan studied at the University of Surrey and attended Sevenoaks School.
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