Justin Larkin

Justin Larkin is a seasoned operations professional with extensive experience in managing large-scale call center operations across multiple organizations. Currently serving as a Senior Operations Manager at TTEC, Justin oversees four locations, focusing on reducing attrition and expanding marketing initiatives. Previously, as Director of Operations at Clear Harbor, responsibilities included managing over 900 FTE across multiple Caribbean sites and enhancing customer service and retention strategies. Justin's tenure at 24-7 Intouch involved improving call center operations and increasing client satisfaction through targeted hiring and performance analysis. Notable earlier roles include Account Manager at Sutherland, where operational performance and employee development were prioritized, and Operations Manager at Xerox, ensuring exceptional customer experience and meeting service level agreements across extensive teams. Justin holds a Bachelor's degree in Marketing from Saint Louis University.