Larry Vandiford is a results-driven leader with over 20 years of IT experience, currently serving as a Technical Architect and Team Manager at TTEC, where they manage a global team of ServiceNow developers and administrators. With 9 years of ServiceNow experience, they oversee multiple ITSM implementations and drive process improvement efforts. Their previous role at Capital One involved providing technical support and project management for call monitoring and workforce management systems. They are pursuing a Bachelor of Science in Psychology from Virginia Commonwealth University and hold various ITIL and Cisco certifications.
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