Leon de la Rosa has over 16 years of experience at TTEC, where Leon has held various leadership positions, culminating in the role of Executive Director. In this capacity, Leon manages overall operations, ensuring the achievement of KPIs and critical operational expectations across multiple lines of business. Previous roles at TTEC include Director of Service Delivery and Senior Service Delivery Manager, focusing on performance metrics, resource optimization, and team development. Prior to TTEC, Leon served as Sales Manager at Archivos Modernos KIC S. A. de C. V., where notable achievements included a 38% increase in the customer base in Mexico City within a year. Leon holds a degree in Law from Universidad Nacional Autónoma de México.
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