Luciara Crozariol has extensive experience in customer service and operational management across various sectors, including retail, technology, and pharmaceuticals. In recent roles, Luciara served as a Customer Service Team Manager at Amazon and a Quality and Training Manager at Teleperformance, overseeing large teams and presenting operational performance to stakeholders. Previous experience includes positions at Conduent, MSC Cruises, and Proxis, where Luciara focused on team management, training development, and quality assurance. Luciara's expertise extends to customer success consulting, leading initiatives to optimize customer retention strategies and develop tailored KPIs. Currently pursuing further education at FIA Business School, Luciara continues to enhance skills in executive business administration.
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