Mark Alcaraz is a Senior Manager at TTEC, where they have been improving service delivery since 2025. Previously, they held positions as a Process Excellence Manager and Operations Manager at Teleperformance from 2018 to 2025. Mark also served as an Operations Manager at Convergys from 2010 to 2018. They earned a Bachelor of Science degree in Nursing from the University of Santo Tomas between 2005 and 2009 and are certified as a Lean Six Sigma Black Belt and COPC Customer Experience Performance Leader.
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