Mark Dimaano is a Senior Operations Manager and Site Lead at TTEC, where they oversee day-to-day operations and ensure the achievement of contractual and quality service goals. Previously, they held various managerial positions at TeleTech Philippines, including Senior Manager and Service Delivery Manager, focusing on customer satisfaction and team development. Mark earned a Bachelor's degree in Health Services from the University of Perpetual Help. They are dedicated to improving key success metrics and managing communication effectively within their team.
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