Michael Dolan is an accomplished professional with extensive experience in customer service, consulting, and operations management. Michael served as Managing Director at Solution 42 Consulting Ltd from 2006 to January 2015, providing consulting services focused on contact centre setup and customer support strategies. In subsequent roles, including Director of Customer Service for Mallinckrodt and Head of Bulgarian Operations at William Hill, significant achievements included centralising customer support operations, enhancing customer satisfaction, and implementing strategic changes to improve efficiency. As of November 2022, Michael holds the position of Service Delivery Director at TTEC, leading global buyer experience initiatives. Michael's educational background includes a Bachelor of Science degree in Economics and Politics from The University of Glasgow, obtained between 1990 and 1993.
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