Mike Murphy is a leader in outsourcing and offshoring with over twenty years of experience in enhancing organizational performance, revenue generation, and process improvement. Currently serving as General Manager at TeleTech Ghana, Mike is establishing the company's presence in the African region. Previously, as COO at IPCCO, they significantly improved company metrics, achieving a 14% revenue increase and a 6.5% expense reduction within four months. Mike also directed global operations at Convergys, where they played a key role in launching operations in India and the Philippines, contributing to substantial employee growth and customer satisfaction across Fortune 500 companies. Mike holds a Bachelor of Science Degree in Business Management from the State University of New York.
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