Mila Grigorova is an experienced professional with a strong background in operations management and service delivery, currently serving as a Senior Operations Manager at TTEC since August 2015. Mila has held several positions within TTEC, including Service Delivery Manager and Service Delivery Team Lead for the EMEA region, as well as a TSR Level 2. Prior experience includes a role as an International Executive Researcher at Jordan Sheppard from December 2014 to August 2015 and as an Office Manager at LKW DImov Ltd. from December 2012 to September 2013. Mila holds a Master's degree from South-West University, Bulgaria, completed between 2013 and 2015, as well as a Bachelor's degree from the same institution, earned from 2008 to 2012.
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