Paulina Mačala is currently a Manager II Sales Service Delivery and CE Direct Cluster Lead at TTEC for Google, where they lead a high-performing team of over 65 employees. Previously, they served as a Google AdWords Account Manager and Quality Assurance Analyst at TeleTech, enhancing customer relationships and improving account performance. Paulina holds multiple degrees, including a Master of Arts in Applied Linguistics and a Master’s in Project Management, both from Uniwersytet Marii Curie-Skłodowskiej w Lublinie and Krakowska Szkoła Biznesu UEK.
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