Ramiro Peña is a seasoned professional with extensive experience in business development, customer experience, and education. Currently serving as a CX Growth Consultant at TTEC, Ramiro specializes in assisting enterprise decision-makers within the Banking, Financial Services & Insurance sectors to enhance customer experience and digital operations. Previous roles include Business Development Specialist at NexGen, where appointment pipelines were significantly increased, and Business Development Team Lead at Rolebot, leading a team to excel in outbound prospecting and client engagement. Ramiro also has a background in teaching, having served as an English instructor at Berlitz Corporation and a bilingual customer service representative at Fatima Hostels. Ramiro holds a Bachelor of Arts in Teaching Modern Languages from Pontificia Universidad Javeriana.
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