Ria M. is a seasoned Billing Operations Manager at TTEC since January 2013, overseeing invoice preparation processes and enhancing team performance through implemented scorecards. Ria's expertise includes managing A/R collections, developing complex invoice templates, and maintaining effective client communications regarding disputes and billing. Previously, Ria held various roles at JPMorgan Chase & Co., focusing on inbound collections and customer account management. Before that, Ria worked at Accenture in several capacities, including Service Delivery Team Lead and Process Trainer, driving team productivity and training new associates. Ria holds a Bachelor of Arts in Communication from Miriam College.
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