Rizalyn Roca is a seasoned Workforce Management professional with over 17 years of experience in end-to-end WFM functions, including forecasting, capacity planning, scheduling, and real-time management. Currently serving as the Workforce Director at TTEC since 2025, Rizalyn has previously held various roles such as Workforce Director at ResultsCX and Senior Workforce Manager at Sutherland. Rizalyn's expertise spans multiple sectors, including travel, retail, BFSI, and healthcare, demonstrating a strong capability to align workforce strategies with business objectives. Rizalyn earned a Bachelor's Degree in Computer Science from AMA Computer College - Bacolod between 2002 and 2006.
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