Robert Palanza has extensive experience in operations management and training development within the healthcare and service industries. At TTEC, Robert served as a Senior Account Manager and Senior Operations Manager, focusing on daily operations and vendor performance to ensure compliance with service goals. Prior roles included Learning & Development Manager at Conduent, where Robert met SLA requirements for South Carolina Medicaid training ahead of schedule, and Learning and Development Manager at Xerox Healthcare, improving certification pass rates for health insurance projects. Earlier in his career, Robert was the National Sales Director at Sidewinder Solvents Recyclers, enhancing manufacturing operations and performance, and worked as a Business Analyst/Independent Consultant at 8 and 4 Solutions, improving training program efficiency across call centers.
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