Saurabh J.

Saurabh J. is a seasoned service delivery leader with extensive experience in contact center management and operational analytics. They have held key positions at Concentrix as a Lead Consultant and at TTEC as an Operations and Service Delivery Leader. Previously, Saurabh served as a Service Delivery Manager at WNS Global Services and a Team Leader in Customer Service at Convergys. With a background in client servicing and business development, they have contributed significantly to organizations like Bank of America and Reach My Soul Inc. Saurabh is currently pursuing education at multiple institutions, including Yale School of Management and The Wharton School.