Tufts Medicine
Diane Maddox-Faria currently serves as the Director of the Tufts Medicine Access Center and Director of Enterprise Contact Center Pre-Services and Referral Management at Tufts Medicine, with a focus on Revenue Cycle and Contact Center operations since May 2018. Prior experience includes roles as a Business Development Executive at Thrive, an Account Executive at Robert Half Technology, a Commercial Territory Manager at Wilkins Fitness Enterprises, and a Business Operations Manager at Comcast, where expertise in call center management was developed. Diane holds a Bachelor's degree in Business Management from Northern Essex Community College and completed secondary education at Lawrence High School.
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Tufts Medicine
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Tufts Medicine (previously Wellforce) is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.