Eva Lam is a seasoned professional with expertise in technology process improvement and automation, currently contributing to TuGo Insurance since 2022. Prior experience includes a role as a Technology Consultant at IVC, enhancing software solutions for diverse clientele, and various positions at TuGo Insurance from 2017 to 2021, where significant contributions were made to customer operations and project management. Earlier career experience at PCCW Solutions Limited involved implementing e-commerce solutions as an SAP Hybris Consultant. Eva holds a Master of Science in Management Information Systems and Services from The Hong Kong Polytechnic University and a Bachelor of Commerce in Business Technology Management from The University of British Columbia. Notable achievements include improving operational efficiency, increasing ticket resolution rates, and receiving the "Valued Shining Star Award" for exceptional contributions.
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