Lewis Munro

Lewis Munro is a seasoned professional with extensive experience in customer experience management and digital communication, currently serving as the Customer Experience Manager in Digital, Communication & Innovation at TUI since March 2016. In this role, Lewis is tasked with developing innovative service concepts and enhancing customer communication across multiple European markets. Previous positions at TUI include Inflight Retail Commercial Executive and Cabin Crew, where Lewis focused on customer engagement and operational excellence. With a background in creative services from McCann Manchester and traffic management at LOVE., Lewis also has experience as a freelance graphic designer and a marketing assistant. Educational qualifications include a BTEC Extended Diploma in Graphic Design and a CIM Introductory Certificate in Marketing.