Matthew Trapp is an experienced professional with a diverse background in service and operations management. Currently serving as the Head of Service and Operations for the Northern Region at TUI since February 2021, Matthew previously held the position of Service Operations Manager. Prior experience at General Motors from September 2014 to February 2021 included the role of Global OnStar Operations Manager, where Matthew successfully established the Europe OnStar Application Operations team and led initiatives that enhanced customer satisfaction. Earlier career roles at Hewlett-Packard spanned from 2004 to 2014, including positions as Problem Manager and Service Management Lead, where Matthew played a crucial role in process redefinition that significantly reduced incidents. Matthew Trapp holds a Bachelor's degree in History from the University of Essex, completed between 1993 and 1996.
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