Michelle Daglish

Michelle Daglish is an experienced product manager and senior product owner at TUI since September 2013, specializing in shaping and enhancing technology to support customer service through collaboration with stakeholders. Prior roles include serving as a senior business lead for PEGA and as a contact centre senior team manager, where leadership and operational management were key responsibilities. At Thomas Cook Group, from November 1996 to September 2013, Michelle held multiple positions including after travel customer support team leader, customer service manager, and store manager, achieving notable results in sales and customer service, including the Customer Service Manager of the Year award in 1999. Education includes a GNVQ in Leisure & Tourism from Barnfield College and GCSEs from Lealands High School.