Michelle Smith

Michelle Smith is the Director of Customer Experience at Tumble, where they lead customer experience strategy and mentor the Customer Service team while fostering a customer-first culture. Prior to this role, they held various positions at TalentPop, including Director of Client Experience and Customer Success Team Manager, focusing on customer-centric strategies and team alignment. Michelle also has extensive experience as a Yoga and Meditation Teacher at multiple studios and served as a Mindset & Transformation Coach at Alchemy of Self. They studied Human Services with a focus on Mental Health at California State University, Fullerton, where they achieved Cum Laude honors.