An average urban household spends roughly 2 hours a week in doing laundry. Also, as per a report, laundry is a highly loathed household chore surpassed in antipathy only by cleaning toilet & washing dishes. Moreover, unlike developed countries, the penetration of professional laundry services in India is extremely low - as per research reports, the Indian laundry market is 96% unorganised. Laundry is a latent problem which had been begging for the right solution from a very long time.

To solve this problem, Tumbledry is opening live laundry stores, providing world class services, within every 3km radius in urban India. Store operations are completely integrated with customer mobile app. We are already India's fastest growing laundry chain with 200+ stores across 75+ towns, and have been recognized among the "Top 10 Retail Start-Ups-2021" by CEO Insights. We plan to open 1000 stores in next 4 years. Our core team is a mix of IIT, IIM graduates & industry veterans with decades of experience.

Retail

Tumbledry

Gaurav Teotia

Gaurav Nigam

Anuj Gupta

Radhika Mehra

The Customer Operations team at Tumbledry ensures seamless and efficient service delivery to the customers. They are responsible for handling customer inquiries, resolving complaints, and maintaining high service standards. The team also manages territory operations, sales performance, and customer satisfaction, contributing to the rapid expansion and smooth functioning of Tumbledry's network of live laundry stores.

Customer Operations

The Marketing and Content team at Tumbledry oversees the creation and distribution of compelling content to attract and engage customers, promoting the brand's laundry services. The Content Lead and Content Writer collaborate to produce high-quality blog posts, social media updates, and promotional materials, while the Campaign Manager (B2B) designs and executes strategic campaigns to expand corporate partnerships. The Senior Digital Marketing Executive drives online engagement and optimizes digital advertising efforts to reach a wider audience, ensuring consistent growth and brand visibility across urban India.

Tumbledry

Org chart

Teams

Customer Operations

Marketing and Content

Offices

Tumbledry

Org chart

Teams

Customer Operations

Marketing and Content

Offices

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