Türk Telekom
Esra Atalay is an accomplished professional with extensive experience in management and customer service roles. Currently serving as the Office Channel Management Manager and previously the Complaint Management & Customer Retention Manager at Türk Telekom since August 2022, Esra has a solid background in sales and project management from AssisTT, where the role included Sales Manager and Project Management Manager. Before AssisTT, Esra worked at Türk Telekom, holding positions as Customer Service Project Manager and Field Manager from December 2015 to January 2020. Earlier career steps included significant roles at Doğa Koleji as Corporate Development Manager, Vice Principal, and Turkish Language and Literature Teacher. Esra Atalay holds a Master's degree in Business Administration from Işık Üniversitesi, completed in June 2021, and a Bachelor's degree from Yıldız Teknik Üniversitesi, earned between 2006 and 2010.
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Türk Telekom
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Türk Telekom, with 179 years of history, is the first integrated telecommunications operator in Turkey. In 2015, Türk Telekomünikasyon A.Ş. adopted a “customer-oriented” and integrated structure in order to respond to the rapidly changing communication and technology needs of customers in the most powerful and accurate way, while maintaining the legal entities of TT Mobil İletişim Hizmetleri A.Ş. and TTNET A.Ş. intact and adhering to the rules and regulations to which they are subject. Having a wide service network and product range in the fields of individual and corporate services, Türk Telekom unified its mobile, internet, phone and TV products and services under the single “Türk Telekom” brand as of January 2016.