Jess Shanahan

Jess Shanahan is a Senior Onboarding Consultant at Turnitin since September 2020, specializing in delivering product training for clients and actively developing training packages, including e-learning tools. Previously, as a Customer Experience Specialist for Gradescope, Jess provided tailored customer service via email and live Zoom consultations to users of the Gradescope SaaS product. Prior experience includes serving as an Enrolment Assessment Officer at the University of Melbourne, where administrative support was provided to students and staff, and teaching English as a Second Language at LOQUENDI in France. Jess holds a Bachelor's degree in Foreign Languages, Literatures, and Linguistics from Monash University.