Benjamin Osias, Jr. has over 18 years of experience in technical support and network operations, currently serving as NOC Team Lead at Twilio since April 2022. Previously, Benjamin held the position of Regional Support Manager for Testing & Monitoring at Mobileum from December 2011 to March 2022, where responsibilities included ensuring adherence to Service Level Agreements, optimizing ticket response times, and training customer representatives. Prior roles included Senior Technical Support Engineer at Mobileum, focusing on resolving complex technical issues for mobile network operators across the Asia Pacific, and International Roaming Engineer at Mobily, where responsibilities encompassed troubleshooting international roaming services and participating in GSMA standard tests. Benjamin's career began as Senior IREG Engineer at Smart Communications, overseeing roaming-related concerns and network services. Benjamin holds a Bachelor’s degree in Electronics and Communications Engineering from Pamantasan ng Lungsod ng Maynila.
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