Chandra Scipio

Chandra Scipio is an accomplished Technical Support Engineer 3 at Twilio Inc. since September 2020, specializing in advanced email technical support for Twilio SendGrid customers worldwide and collaborating with leadership to improve processes and document technical knowledge. Prior to this role, Chandra served as Team Lead and Senior Software Technical Support Engineer at IBM from June 2012 to June 2020, overseeing a team of 18 professionals and managing scheduling and operations. Additionally, Chandra worked as a WebSphere Senior Software Technical Support Engineer at IBM from 2000 to 2012, providing essential support for WebSphere clients globally and addressing software defects. Chandra holds a Bachelor's degree in Business Administration and Management from Mississippi State University.