Estefany Añasco

Estefany Añasco is an experienced Supportability Engineer at Twilio, having progressed from Technical Support Engineer roles within the company since November 2019. Responsibilities include fostering collaboration across engineering, product, and support teams, developing technical documentation, managing escalations, and enhancing product supportability. Previous roles include Social Media QA & Escalations for Spotify at Sutherland, where quality control processes were optimized, and support roles at Convergys and Educaustralia, focusing on customer service and student guidance, respectively. Estefany holds a Bachelor’s Degree in Teaching English as a Foreign Language from Universidad del Valle, an Associate’s Degree in Software Development from Cesde, and completed a Diploma in Talent Management from Universidad Sergio Arboleda. Estefany is currently pursuing a Master's Degree in Data Analytics and Data Management at Universidad Sergio Arboleda.