Katharine Andara

Katharine Andara is a skilled Business Operations Specialist currently working at Twilio since October 2023, where responsibilities include optimizing internal processes, managing project timelines, and facilitating cross-team collaborations. Prior to this role, Katharine served as a Practice Coordinator at Astound Commerce, focusing on Salesforce certifications and marketing event coordination. Katharine's previous experience at Twilio as a Product Operation Analyst involved enhancing message deliverability for major clients through analytical support. A former Team Lead Manager at Sitel, Katharine achieved significant improvements in customer satisfaction and productivity. Earlier roles included training development at BestBuy and customer service excellence at Instacart. Katharine holds a Bachelor's degree in Business Administration and Management from Universidad de Falcón, along with a diploma in International Commerce.