Sanjeev Kumar is currently an Escalation Manager at Twilio, where they oversee escalations across all Twilio products. Previously, Sanjeev held various positions within the company, including TSE 3 Voice, and worked as a Unified Communication Engineer at Aspect Software. They also gained experience as a Resolution Expert at Dell International Services Ltd and in IT service roles at Verint-Systems and IBM India Private Limited. Sanjeev has a background in cloud services, VoIP, and customer-centric solutions.
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