Soujanya Kota

Soujanya Kota is a seasoned professional with extensive experience in technical support and consulting. Currently serving as Global Leader and Senior Manager for Technical Support at Twilio since August 2021, Soujanya previously held the position of Manager Consulting Delivery at CGI from July 2010 to August 2021, managing a portfolio of seven products and a team of 30 engineers, consistently achieving customer satisfaction scores exceeding 9/10. Prior roles include Technical Consultant at Capgemini and Software Engineer at Satyam Computer Services Limited, with initial experience as an IT Associate at the Institute for Electronic Governance. Soujanya holds a B.Tech in Electronics and Communications from both M.V.G.R College of Engineering and Swami Ramananda Tirtha Institute of Science and Technology.