Tom Jose is a seasoned product management professional with extensive experience in leading innovative product strategies across various technology sectors. Currently serving as a Principal Product Manager at Twilio since September 2022, Tom focuses on Generative AI based conversational CPaaS and product developments for Twilio Flex contact center solutions. Prior to this role, Tom held a Senior Principal Product Manager position at ServiceNow, where a strategic product in incident response utilizing AI was launched. Tom's previous experience also includes senior roles at Nissan Digital India LLP, where multiple product lines in digital customer experience were managed, and at William O'Neil India, focusing on retail and institutional product portfolios. Early in the career at Altisource, Tom led the REALRemit Marketplace Product, overseeing product strategy and execution. Tom holds an MBA and PGDM in Marketing and Systems from the Indian Institute of Management, Lucknow.
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