Zack Abraham is a Senior Manager at Twilio, where they lead initiatives to streamline and automate HR processes, focusing on ServiceNow HRSD. With extensive experience in HR Service Delivery, Zack has managed complex projects, employing agile methodologies to ensure efficiency and client satisfaction. Previously, they served as a ServiceNow Technical Consultant and Manager at Deloitte, where they oversaw HRSD projects and fostered strong client relationships. Earlier in their career, Zack gained technical expertise as a Quality Assurance Engineer at Greenway Health. They hold a Bachelor of Arts in Economics from the University of Florida and a Full Stack Web Developer Certificate from Jax Code Academy.
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