Natalie P. is an experienced Customer Experience Manager at Rewatch since May 2023, where responsibilities include overseeing customer issues, coordinating technical escalations, leading quality assurance, and developing technical documentation. Concurrently, Natalie holds roles as a Women's Guild Mentor and member at Twitch, focusing on supporting streamers and conducting workshops. As a streamer under the name TheMayhemMermaid, Natalie creates and promotes gaming content while building a community centered on mental health advocacy. Additionally, Natalie serves as a PAX Ambassador for Queer Women of Esports, contributing to gaming tournaments, and previously worked as a Technical Support Specialist at Streamlabs, resolving complex issues and enhancing customer satisfaction. Educational background includes studies at The City College of New York and NYU Tandon School of Engineering.
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