Vien Doan has extensive experience in IT support and application development, beginning with a role as IT Desktop Support at Ariba from December 2003 to April 2005, where responsibilities included helpdesk support, system imaging, troubleshooting, and employee onboarding. Following this, Vien served as a Software Technical Consultant at Ariba, contributing to various projects by providing both functional and technical support, training clients on Ariba products, and managing project deliverables. From January 2012 to December 2020, Vien worked at Mozilla as a Senior Application Admin/Developer, overseeing the ServiceNow platform's lifecycle in multiple capacities, including admin and scrum master. Currently, since January 2021, Vien is employed as an Application Engineer at Twitch.
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