Yena Cho

Yena Cho is an experienced professional with a strong background in vendor management and quality assurance. Currently serving as a Vendor Performance Manager at Twitch since July 2018, Yena is focused on developing vendor client relationships and monitoring performance through key performance indicators. Previous roles at Twitch include Senior Quality Assurance Specialist - Risk Manager II, where responsibilities included maintaining quality systems and ensuring compliance with SOPs, and Senior Customer Experience Specialist, assisting management with CRM requests and team training. Yena's career began as a Customer Experience Specialist at Centre Park Eye Care, progressing to Medical Office Manager, overseeing financial and operational aspects of patient care. Yena holds a Bachelor's degree in Pharmaceutical Sciences from the Massachusetts College of Pharmacy and Health Sciences, completed in 2014.