Sarah-Louise Penn

Sarah-Louise Penn is a seasoned professional with extensive experience in customer service and solutions management within the banking sector. Currently serving as a Middle Office Associate at Tyl by NatWest since November 2020, Sarah-Louise previously held the position of Success & Implementation Manager at APtimise and Trainee Solutions Delivery Manager at The Royal Bank of Scotland. Sarah-Louise also contributed to the Royal Bank of Scotland as a SolutionsLine Consultant and Designated Complaint Handler, focused on providing cash management solutions and handling customer complaints for various segments. The depth of experience in liaising with stakeholders and delivering exceptional customer service underscores Sarah-Louise's capabilities in fostering business relationships and managing customer inquiries effectively.