Tymely AI
Moriya Katan Lifshits possesses extensive experience in customer service and operations management, currently serving as the Head of Customer Service Operations at Tymely since August 2022. Prior to this role, Moriya was the Director of Community Operations at Verbit.ai, overseeing a community department with four subdivisions and managing payments to a network of 6,000 freelancers globally. Previous positions include Head of Customer Service at One Hour Translation, where management of support teams across four global locations and large-scale localization projects for major clients was a key responsibility. Moriya's experience began in support and quality assurance roles, building operational frameworks for translator communities. Educational credentials include a BA in International Affairs and Conflict Resolution from IDC Herzliya and a BA in Psychology and Social Work from FESU.
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Tymely AI
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Tymely raises the bar for customer service by combining humans and artificial intelligence. In terms of quality, speed, and cost, it outperforms any other existing solution for outsourced customer service for eCommerce brands. Tymely automatically responds to customer inquiries via text channels such as emails and web forms and takes all necessaryactions to fully resolve the ticket.Tymely, unlike chatbots, focuses on understanding the customer's needs and taking action toward a full resolution.