Mercedes Banus

Mercedes Banus is a highly skilled professional with extensive experience in process design and improvement. Currently serving as Líder de Diseño Funcional at Ualá since May 2020, Mercedes has held various roles including Coordinadora de Organización y Procesos Operativos and Analista Sr de Mejora de Procesos, focusing on process definition and standardization with tools like Lucidchart. Prior experience includes working as Analista de Procesos Sr. at ICBC Argentina, where Mercedes specialized in process design and manual updates using Aris. Additional roles include the position of Consultor SSr. at Paradigma Sociedad de Soluciones, supporting process engineering projects, and a summer internship focused on continuous improvement at Tenaris. Early experience in guest services at Westgate Park City Resort and Spa provided a foundation in customer interaction and data management. Mercedes holds an Ingeniería Industrial degree from Universidad Nacional de Mar del Plata and completed a course at Coderhouse.