Yvonne Quashie

Yvonne Quashie is a seasoned professional in customer experience and management, currently serving as the CX Country Head at UBA Ghana Limited since August 2021. Prior to this role, Yvonne worked at Access Bank (Ghana) Plc from 2009 to August 2021, where responsibilities included Head of Department, Acting Branch Service Head, and Customer Care Officer, focusing on enhancing customer experience across various service touchpoints. Additionally, Yvonne has experience as a News Anchor at Sweet Melodies 94.3 FM LTD and as an Acting Personal Banker at Ghana Commercial Bank. Academic qualifications include a Master's degree in Business Administration and Management from the University of Nicosia, a Bachelor's degree in Zoology/Animal Biology from the University of Ghana, and a Customer Experience Specialist certification from CX University.