Amanda Castro Benavides has over 15 years of experience in customer service and operational support. Currently serving as a Customer Service Senior Specialist at Uber since August 2017, Amanda focuses on optimizing human resource efficiency and leading team development through individual and group meetings, development plans, and feedback. Prior experience includes a role as Líder de Soporte Operativo Senior at Telenews from October 2013 to February 2017, where Amanda supervised quality agents and prepared reports delivering results. Additionally, Amanda worked as an Especialista en evaluación y control at American Call Center from 2006 to 2013, overseeing the monitoring of incoming and outgoing calls for clients including Cervecería Nacional, Diario El Universo, and Mabe, as well as conducting audits and interviews for recruitment purposes. Amanda holds a degree in Publicidad y Marketing from Universidad de Guayaquil, earned between 2004 and 2008.
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