Berchman Melancon is an experienced operations and customer success leader with a background in enhancing sales and operational efficiency across multiple sectors. At American Express, Berchman served as Segment Operations Manager from July 2012 to December 2016, focusing on coaching agents and improving training processes. Subsequently, at Uber from December 2017 to July 2019, Berchman held roles including Operations Manager for Uber for Business, where responsibilities included scaling the Account Manager role globally and developing performance metrics. Further positions at Uber Eats involved strategic leadership, building customer experience operations, and leading teams to drive business growth. Currently, Berchman is the Territory Lead for Southwest US&C at Uber Eats and holds a degree in Finance and Economics from Grand Canyon University.
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