Eboni Bee-Anderson is a Senior Program Manager for Workforce Management at Uber, leveraging extensive expertise in data analysis and strategic planning to enhance operational efficiency across the contact center network. With over 18 years of call center experience, Eboni previously served as a Workforce Planning Analyst at Postmates, where they developed innovative staffing models and collaborated with key stakeholders to ensure budgetary and operational success. Prior to that, Eboni held various roles at Verizon, including Senior Customer Service Representative and Workforce Planning Sr. Analyst, leading initiatives that improved service levels and maximized resource allocation. Eboni is currently pursuing a Bachelor’s degree in Spanish and Global Trade and Finance at Southern University and A&M College.
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