Heena Wadhwa is a strategic operations leader and Program Manager at Uber, with over 10 years of experience across diverse industries in international markets such as Europe, the Middle East, and Asia. They have a strong reputation for executing high-impact projects, currently focusing on Global BPO Strategy and Delivery within the Learning and Development Team. Previously, Heena worked as a Senior Delivery Manager at Uber, where they centralized operating processes and implemented learning interventions to enhance customer experience. Their prior experience includes roles at Deloitte Consulting, Jubilant FoodWorks Ltd., and Qwest HR Services Pvt Ltd., where they developed training programs and change management strategies. Heena holds an MBA from K.J. Somaiya Institute of Management Studies and Research.
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