Jason Franks is an accomplished IT operations leader with extensive experience in managing and transforming global IT services. Currently serving as the Director of Global IT Operations at Uber since December 2020, Jason oversees operations for over 50,000 employees, ensuring top-tier IT support and employee satisfaction. Previously, as a Senior Director at Uber, Jason successfully scaled IT service desk operations from 2,800 to 43,000 users within a two-year timeframe and expanded the team significantly. Jason's earlier roles include leadership positions at Kixeye, Rumble, Zynga, Visa, and Electronic Arts, where a consistent focus on enhancing customer experience, building high-performing teams, and improving operational efficiency was demonstrated.
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